Melissa

Melissa

Yanes-Pagan

Yanes-Pagan

👋

👋

👋

Product and UX Leader
Bridging user needs, business goals and emerging technology.

Product and UX Leader
Bridging user needs, business goals and emerging technology.

B2B2C & SaaS | Enterprise | Product Strategy | Ethical AI
B2B2C & SaaS | Enterprise | Product Strategy | Ethical AI

Work

Cisco Systems

Cisco Chatbot Redesign: +34% Lead Quality

Cisco's chatbot was outdated, confusing, and overloaded with tasks. As a result, it was unable to perform basic functions and underperforming as a lead generation tool. I led product strategy and UX for the chatbot redesign to improve usability, align with brand standards, and prepare It for scalable AI integration.

AI Agents

Conversational Design

Product Strategy

Cisco Systems

Cisco Chatbot Redesign: +34% Lead Quality

Content

AI Agents

Conversational Design

Product Strategy

Cisco Systems

Cisco Chatbot Redesign: +34% Lead Quality

Cisco's chatbot was outdated, confusing, and overloaded with tasks. As a result, it was unable to perform basic functions and underperforming as a lead generation tool. I led product strategy and UX for the chatbot redesign to improve usability, align with brand standards, and prepare It for scalable AI integration.

AI Agents

Conversational Design

Product Strategy

Cisco Systems

Muse Reference Site: +50% Sign-Ups

Content & Product Strategy

Design System Documentation

UX Design

Cisco Systems

Muse Reference Site: +50% Sign-Ups

Content

Content & Product Strategy

Design System Documentation

UX Design

Cisco Systems

Muse Reference Site: +50% Sign-Ups

Content & Product Strategy

Design System Documentation

UX Design

Locale Scout

Locale Scout: Simplifying Film Industry Location Workflows

Film Industry

SaaS Workflow

Upload Media Library

Locale Scout

Locale Scout: Simplifying Film Industry Location Workflows

Content

Film Industry

SaaS Workflow

Upload Media Library

Locale Scout

Locale Scout: Simplifying Film Industry Location Workflows

Film Industry

SaaS Workflow

Upload Media Library

About Me

Melissa Yanes Pagan

Product & UX Leader / Ex-Cisco

With 5+ years of experience leading end-to-end product design across B2B2C, SaaS, and enterprise ecosystem. Skilled in strategic design thinking, cross-functional collaboration, and scaling UX practices in fast-paced, global environments. Proven track record of delivering user-centered solutions that drive measurable business outcomes.

Creating scalable solutions with lasting impact— Keeping it fabulously simple.

More About Me
More About Me
More About Me

Colleague Testimonials


"Your creativity produced a unique Cisco Live EMEA website, that now serves as a template."

Frank Lynn

[Solutions Marketing Leader]


"Your creativity produced a unique Cisco Live EMEA website, that now serves as a template."

Frank Lynn

[Solutions Marketing Leader]


"Your creativity produced a unique Cisco Live EMEA website, that now serves as a template."

Frank Lynn

[Solutions Marketing Leader]


"Your partnership and support have been invaluable, and the impact you've made is stellar."

Alex Montuschi

[Head of Web Demand]


"Your partnership and support have been invaluable, and the impact you've made is stellar."

Alex Montuschi

[Head of Web Demand]


"Your partnership and support have been invaluable, and the impact you've made is stellar."

Alex Montuschi

[Head of Web Demand]


"Your diverse perspective and valuable insights enrich our collective knowledge."

Tracy Nguyen

[Senior UI Designer]


"Your diverse perspective and valuable insights enrich our collective knowledge."

Tracy Nguyen

[Senior UI Designer]


"Your diverse perspective and valuable insights enrich our collective knowledge."

Tracy Nguyen

[Senior UI Designer]


"You deliver high-quality solutions that align with our goals and enhance the user experience."

Matt Hunter

[Creative Leader]


"You deliver high-quality solutions that align with our goals and enhance the user experience."

Matt Hunter

[Creative Leader]


"You deliver high-quality solutions that align with our goals and enhance the user experience."

Matt Hunter

[Creative Leader]

Select this text to see the highlight effect